Privacy policy

Privacy Policy

Your privacy and trust matter to us

At Harpella, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.

Last updated: October 2025

Information We Collect

Personal Information

When you make a purchase or create an account, we collect information such as:

Name and contact details (email address, phone number)
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and device information
IP address and location data
Pages visited and time spent on our site
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your purchases and account
Send marketing communications (with your consent)
Improve our products and services
Comply with legal obligations
Prevent fraud and enhance security

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Payment processors, shipping companies, and email service providers who help us operate our business
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In the event of a merger, sale, or transfer of our business

Your Rights

Under New Zealand privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent for data processing

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the 'Last updated' date.