Terms of service

Terms and Conditions

Please read these terms carefully before using our services

Welcome to Harpella. By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.

Last updated: October 2025

1. Acceptance of Terms

By using our website (harpella.co.nz) and purchasing our products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the website
Use automated systems to access the website without permission

3. Product Information

We strive to provide accurate product descriptions and information. However:

Product colors may vary slightly from images due to screen settings
As handcrafted products, slight variations may occur between batches
We reserve the right to correct errors in product information or pricing

4. Orders and Pricing

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

Product unavailability
Pricing or product description errors
Suspected fraudulent transactions

Pricing

All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated. We reserve the right to change prices at any time without notice.

5. Payment

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Other payment methods as displayed at checkout

Payment must be received in full before orders are processed. All transactions are processed securely through our payment providers.

6. Product Disclaimer

Important: Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided is for educational purposes only.

Always consult with a qualified healthcare practitioner before using our products, especially if you are pregnant, nursing, taking medications, or have a medical condition.

7. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Harpella and is protected by copyright and intellectual property laws. You may not:

Reproduce, distribute, or modify our content without permission
Use our trademarks or branding without authorization
Copy or scrape product information for commercial purposes

8. Limitation of Liability

To the fullest extent permitted by law:

Harpella is not liable for any indirect, incidental, or consequential damages
Our liability is limited to the purchase price of the product in question
We are not responsible for individual reactions to our products

Consumer Guarantees: Nothing in these terms excludes or limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

9. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

10. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the New Zealand courts.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.